Naturalissima cosmetics

100% natural
for healthy and hydrated skin

General conditions of purchase

These terms of purchase determine the procedure of ordering, payment, delivery and return of products offered on this website.

The seller is Naturalissima, small business for manufacture and trade, while the buyer is a visitor of these pages who fills up the electronic order form, sends it to the seller and makes the payments with preferred method.


The customer orders a product or products through the electronic order form. All prices are in Croatian national currency, Croatian kuna (HRK), with the possibility of conversion to the Euro (€) based on the exchange rate of the European Central Bank.

The goods are ordered electronically, by clicking on a particular product and placing it in the cart. Goods are considered ordered when the customer submits the order and makes the payment.


Ordered products are paid with payment to a business bank account, or personally when collecting the order in Naturalissima store, Ciscutijeva 8, 52100 Pula in Croatia. Bank payment is paid to Naturalissima, Osipovica 32, 52203 Medulin, Croatia
IBAN HR7024840081101930341 with Raiffeisen Austria bank d.d. Zagreb. When making bank payment, please quote your order number.


Ordered products are packed in such a way that they are not damaged when handled in a normal way. It is customer's obligation to check the state of the package and ordered products at the time the delivery is made, and to immediately report a damage, if it exists, to the delivery services (employee of the company making the delivery).

Seller disclaims all liability regarding the damage caused during delivery.

Seller is not responsible for any damage and other liabilities that are in the domain of the delivery company (the company that delivers the product).

If the buyer does not receive the goods or notice of delivery, after the goods have been sent, he/she has the the right to inform the seller about it within the two days, so that actions can be taken to find the package with ordered products or to send replacement products.

After receiving confirmation of payment for the order, the seller is obliged to send the ordered products within 3 (three) to 5 (five) working days.

After a delivery company receives the package from the seller, the seller is no longer responsible for further process of delivery and possible delays and problems that may arise regarding further manipulation and delivery of goods.

We deliver merchandise to customers in the entire Croatia and EU.

Price of delivery depends on the weight of the entire order, which is automatically calculated by the sum of the weight of all the products ordered.


Seller agrees to deliver the product that fits the description of the product listed on the website at the web address The picture that illustrates the product on the website might not have the exact appearance of real product, and the buyer can not make complaints about it.

The expiry date of ordered products

All Naturalissima cosmetic products are natural, their shelf life is 6-12mj (see label), unless otherwise indicated.

We are not responsible for any skin reactions that might occur due to the use of Naturalissima products, because we have no insight into the health status of the customer. On our website we describe all the ingredients used in our products, and if the customer is allergic to essential oils, or is not sure whether he7she can use certain oils and active substances, he/she should first consult a doctor.

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